Blind screen reader user
USES
JAWS, NVDA, VoiceOver
OFTEN IDENTIFIES
- Navigation issues
- Page structure
- Forms and labelling
- Screen reader flow
LIVED
Accessibility is experienced by people.
Standards, audits and automated checks can identify issues.
Lived experience testing helps teams understand how those issues affect real people navigating digital experiences every day.
By working with people who use assistive technologies and alternative access methods, teams gain insight that compliance alone cannot provide.
Lived insight
Real experiences reveal barriers standards can miss
Assistive technology
Testing with the tools people use every day
Actionable feedback
Recommendations teams can understand and use
Real users with lived experience
Testing led by people who navigate digital experiences in different ways.
Assistive technology users
Insight from people using screen readers, keyboard navigation and alternative access methods.
Moderated and unmoderated testing
Flexible research formats shaped around participant needs and project goals.
Actionable insights and recommendations
Practical findings that help teams understand impact and decide what to do next.
WHY LIVED EXPERIENCE MATTERS
Accessibility isn't experienced through guidelines.
People don't experience WCAG success criteria.
They experience websites, applications and services.
They experience whether something is clear, confusing, usable, frustrating, empowering or impossible to complete.
Lived experience testing helps teams understand what accessibility feels like in practice.
WHO PARTICIPATES
Real experiences. Real people.
Every person experiences accessibility differently.
Lived experience testing brings together people with different access needs, technologies and perspectives to help teams understand how digital experiences perform in the real world.
Low vision participant
USES
Browser zoom, Magnification software, Custom display settings
OFTEN IDENTIFIES
- Contrast issues
- Layout behaviour
- Responsive design problems
- Visual hierarchy
Neurodivergent participant
USES
Clear structure, Predictable flows, Plain language
OFTEN IDENTIFIES
- Cognitive load
- Unclear instructions
- Complex journeys
- Inconsistent patterns
Keyboard-only user
USES
Keyboard navigation, Focus order, Visible focus states
OFTEN IDENTIFIES
- Focus management
- Interactive components
- Modal behaviour
- Keyboard traps