Complex standards and evolving guidance
Accessibility isn't a feature. It's how everyone can experience your product.
Accessibility expertise that builds better digital experiences.
We help organisations understand, measure and improve digital accessibility through expert testing, lived experience and intelligent tooling.
- Human expertise
- Lived experience
- Continuous improvement
Accessibility is about real people.
Automated testing can identify some issues, but many barriers only emerge through human experience and assistive technology use.
Our lived experience testers bring real-world insight to every project - helping teams see beyond the code and understand the impact.
There’s website compliance and then there’s website usability. Getting feedback directly from people with disability about what a website is like to actually use is the best way to improve and create positive change.
Morwenna Collett
Accessibility Expert
Accessibility Partner at IncluD
Trusted by organisations that care about inclusion
We partner with government, enterprise and digital teams to build accessible experiences that make an impact.
Why accessibility remains a challenge
Many organisations want to do the right thing, but face real obstacles.
Automated tools miss important issues
Limited accessibility expertise in-house
Hard to prioritise and track remediation
Accessibility often enters too late
How IncluD helps
Accessibility is rarely solved through automated testing alone.
IncluD combines accessibility expertise, lived experience testing and intelligent tooling to help organisations identify barriers, prioritise remediation and improve accessibility over time.
Whether you're responding to procurement requirements, improving user experience, or embedding accessibility into delivery workflows, we help teams move from uncertainty to practical action.
Verify
Accessibility Reviews
Structured assessments and audits aligned to WCAG and best-practice accessibility standards.
Monitor
Continuous Monitoring
Ongoing visibility of accessibility issues across your digital products and delivery pipelines.
Lived
Lived Experience Testing
Real people. Real devices. Real feedback that uncovers barriers automated tools can miss.
Colab
Advisory & Collaboration
Practical guidance to help teams prioritise fixes, build capability and embed accessibility.
WHY INCLUD EXISTS
We built the IncluD platform because everyone deserves a web that works for them. Behind every accessibility issue is a person locked out of something the rest of us take for granted: booking a ticket, paying a bill, applying for a job. When we make it easier for organisations to get accessibility right, we make the web work for everyone. That is why IncluD exists.
- Simon Turk
- Co-founder
- IncluD
Make accessibility progress with a team that can help you move faster.
If you want a clearer way to prioritise issues, improve delivery habits, and turn accessibility into practical action, let's talk.
Frequently asked questions
What is website accessibility?
Website accessibility means designing and building your website or app so that people with disability can perceive, understand, navigate and interact with it. In practice, it means meeting the Web Content Accessibility Guidelines (WCAG), currently version 2.2, at Level AA. More than 5 million Australians, about one in five, live with disability, so accessibility is about reaching real customers, not ticking boxes.
Is website accessibility a legal requirement in Australia?
Yes. The Disability Discrimination Act 1992 makes it unlawful to provide goods and services in a way that discriminates against people with disability, and Australian cases including Maguire v SOCOG (2000) and Innes v State of Queensland (2018) confirm this applies to websites and digital services. WCAG 2.2 Level AA is the accepted practical standard for meeting the obligation.
What is WCAG?
WCAG (Web Content Accessibility Guidelines) is the international standard for digital accessibility, maintained by the W3C. The current version, WCAG 2.2, contains 86 success criteria across three levels: A, AA and AAA. Most Australian organisations should target Level AA, which covers 55 of the criteria and is the level referenced by law, government policy and procurement requirements.
How much does accessibility work cost?
It depends on the size and complexity of your website or app, which is why IncluD scopes every engagement individually. For most audits, a 15-minute call is enough for us to quote directly, at no cost. For larger or more complex projects, the $1,500 + GST Accessibility Readiness Report scopes the project with you and produces an accurate price, credited back in full when you engage us within 90 days.
Do accessibility overlay widgets work?
No. Overlay tools add a JavaScript layer on top of your website without fixing the underlying barriers in your code, and for many assistive technology users they make sites harder to use. They do not satisfy WCAG or the Disability Discrimination Act. Genuine accessibility means addressing the actual issues in your templates, components and content.
What does IncluD do?
IncluD is an Australian digital accessibility company. We audit websites and apps against WCAG 2.2 (Verify), embed accessibility expertise in delivery teams (CoLab), test with people who have lived experience of disability (Lived), and monitor sites continuously so they stay accessible (Monitor). From first audit to ongoing monitoring, one Australian team.
How do we get started?
Book a 15-minute call. We will ask about your site, your goals and what is driving the work, and give you an honest view of the right next step. If we are not the right fit, we will say so and point you to someone who is.